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HOTEL

How do I get to the Chamonix Casino Hotel?

Chamonix Casino Hotel is in Cripple Creek, Colorado; 44 miles from Colorado Springs, 63 miles from Pueblo and 110 miles from Denver. We are conveniently accessible from Interstate 25 via US Highways 24 and 50, and State Highway 67.

What is Check-in / Check-out time?

Check in is at 4pm and check out is at 11am.

How do I request early check-in or late check-out?

Early check-in and late check-out may be requested on your date of arrival at the Front Desk. Early check-in and late check-out are subject to availability and not guaranteed. Check-out after 11 AM is subject to additional charges.

How old do you have to be to check in?

The minimum age requirement for check-in is 21 years old with a valid ID.

Where can I park to register in the hotel?

You have 3 options for parking – all complimentary at Chamonix Casino Hotel: 1. Valet Parking at Front Entrance to the resort 2. Self-park in the Parking Garage attached to the resort 3. Self-park in the surface parking lot directly behind the resort

Do you offer Pet Friendly accommodations?

Your Companion Is Welcome Here! At the Chamonix Casino Hotel, we understand that pets are an important part of the family, which is why we are happy to welcome your faithful companion to our resort. For your pet's comfort and your convenience, our staff will provide special pet bedding and food bowls for use while in residence. A complimentary pet treat also will be provided. Please note there is a pet fee of $200 per stay with a maximum of two pets per room. The only pets allowed in the guest rooms are cats and dogs.

Do you have a pool? OPENS IN SUMMER 2024

Yes, Chamonix does have a heated rooftop pool. No denim shorts allowed in the pool. Please wear your swim cover up, shirt and shoes while walking to and from the pool. Only Chamonix Hotel guests may use the pool. Pool hours are tentative and subject to availability due to inclement weather and special events. Children accompanied by an adult are allowed in the pool until 5 p.m. on days when the pool is open.

Do you have a fitness room? OPENS IN SUMMER 2024

Yes. Chamonix Casino Hotel fitness room will feature Peloton bikes, NordicTrack treadmills, Tonal machines, Hydrow rowers, and more. Access is 24/7 for registered hotel guests. Any guest under the age of 21 must be accompanied by an adult. Appropriate attire required.

What is the resort fee and what does it include? WAIVED FOR NOW

The daily resort fee at Chamonix is $34 and includes: • Hi Speed WIFI throughout the resort • Complimentary Valet and Self-Parking for hotel guests • 24/7 Fitness Center access for hotel guests over 21 • Complimentary Notary service for guests • 2-for-1 Breakfast Buffets in Chamonix Bistro • Complimentary Shuttle service around town • Access to over 7,000 of the top publications in the world everyday • Nespresso coffee makers in every room

Do you offer Military discounts?

Yes, we offer a 20% discount on our best available rate for active or retired military.

How do apply for a job at Chamonix Casino Hotel?

Please visit https://chamonixco.com/careers/ for more information on career opportunities.

DINING & ENTERTAINMENT

What restaurants are located at Chamonix Casino & Hotel Cripple Creek or in Bronco Billy’s Casino?

● 980 Prime Steak House ● Chamonix Bistro ● Baja Billy’s Cantina Mexican Restaurant ● Home Café Diner ● Coming Soon – Italian Restaurant Please visit https://chamonixco.com/dining/ for more info, hours and menus.

Do you offer Military discounts at your restaurants?

Chamonix Casino Hotel is proud to offer active and retired military personnel 20% off at our restaurants with a valid Military Player’s Card.

How old must I be to enter the casino?

Chamonix Casino Hotel has a strict policy against underage gambling. Colorado state law prohibits anyone (patron or vendor) under the age of 21 from entering a gaming area. Any person attempting to enter the gaming area appearing to be 35 years of age or younger, could be requested to present identification to validate their age.

What are acceptable forms of ID that I can use to enter the casino?

The ONLY forms of valid ID that are acceptable are the following: ● State or U.S Government Issued Photo ID or Driver License (including US Passport cards and Nexus IDs) ● Passport ● Military ID’s will be accepted as a secondary form of ID, not primary. ● Secondary identification may be requested if the ID presented is of questionable quality or cannot be verified. ● We accept digital IDs for entrance into the casino only. Taxable jackpots require a physical ID.

Can I bring a backpack on the casino gaming floor?

For security reasons, no carry-ons or backpacks are allowed on the casino gaming floor. Exceptions can be made for medical necessity or the storage of large quantities of currency. If arriving on a chartered bus, bags may be left on the bus. All guests can utilize the secure bag check for any belongings. All bags allowed on the casino gaming floor are subject to inspection.

Do you allow animals on the property?

We love animals but only specifically trained service animals assisting individuals with a disability are allowed in our casino, pool, and restaurant areas of the property. So, at this time only service animals are allowed in our hotel property. Emotional support animals are not allowed in our casino property but are welcome in our pet friendly rooms.

Do you accept digital identification as a valid form of identification?

Electronic identifications are not accepted for gaming activities. This means that at Player Services, the Cage, Table Games, or Slots, a patron must present a valid form of identification – current passport, current state or government issued identification with a photo present. Electronic identification may be accepted for retail and restaurants.

Can I use the comps & points earned at Bronco Billy’s Casino at Chamonix?

YES! The Mile High Rewards Club benefits will be available in both Bronco Billy’s Casino and Chamonix Casino and Hotel.

PLAYERS CLUB

What is the Mile High Rewards Club?

Chamonix Casino Hotel and Bronco Billy’s Casino reward players for their loyalty through the Mile High Club Program. Benefits include: ● Earn Base Points as you play slots, video poker, and table games. ● Earn Slot Points as you play slots and video poker. ● Earn Comp Dollars as you play slots, table games, and video poker. ● Receive invitations to special events and promotions, as well as gaming, dining and hotel offers (based on gaming history). ● Exclusive access, priority service and special discounts (based on Mile High Rewards Club Tier level).

Is there a cost to join?

No, the program is free to everyone over the age of 21 to join.

How do I sign up?

To sign up, present your valid ID at any of the Player Services Desks at Chamonix Casino Hotel or Bronco Billy’s Casino.

Where can I find details on special offers and discounts?

The benefits of the Mile High Rewards Club are listed on the website at https://chamonixco.com/rewards/ or you can visit a Player Services desk for a brochure. Benefits may change from time to time as we are constantly looking at ways to reward our club members.

What are Base Points and how do I earn them?

You earn Base Points as you play slots, video poker, and table games. Base Points help you qualify for enhanced benefits such as priority service, event invitations and more! To ensure you are credited for all your play, make sure to properly insert your Mile High Rewards Club Card while playing slots, video poker, and present your card to a staff member when playing table games.

How is my Tier Level determined?

Your Tier level is determined by how many Base Points you earn during the earning periods. Base Points are earned in 6-month increments - the first period begins on January 1st each year and ends on June 30th; the second period is from July 1st through December 31st.

What are Slot Points and how do I earn them?

Slot Points are earned as you play slots and video poker with your Mile High Rewards Club Card properly inserted into any slot of video poker machine and can be redeemed for Free Play. Slot Points are not earned on Table Games play. Slot points may be earned at different rates depending on Mile High Rewards Club Tier level. Unused Slot points expire 6 months from issuance. See Player Services for details.

How do I earn Comp Dollars?

You earn Comp Dollars as you play with your Mile High Rewards Club Card properly inserted into any slot or video poker machine or presented to table games personnel prior to playing. Comp Dollars may be earned at different rates depending on Mile High Rewards Club Tier level. Unused Comp Dollars expire 6 months from when they were earned. See Player Services for details.

How do I check my Mile High Rewards Club points and offers?

Soon you will be able to check Comp Dollars, Base Points and Slot Points balances, and Tier Level status instantly online and via the Chamonix Casino Hotel Mobile App. Until then, visit any of the Player Services desks or marketing kiosks on the casino floor to check your balances.

How do I update my Mile High Rewards Club account with changes such as a change of address or email?

Soon you will be able to update your Mile High Rewards Club account information online and via the Chamonix Casino Hotel Mobile App. Until then, please visit any of the Player Services desks to update your account information.

I forgot my PIN for my Mile High Rewards Club card.

Your privacy and card security are very important to us. Any requests to change or reset your Mile High Rewards PIN number must be made in person at the Player Services counter.

Can I transfer Comp Dollars to another account?

No. Comp Dollars are non-transferable. If a guest in your party has Comp Dollars available, each Mile High Rewards Club member may use their Comp Dollars at time of payment.

Can I redeem my Comp Dollars if I forget to bring my Mile High Rewards Card?

No. You must present your valid Mile High Rewards Club Card and valid ID to redeem your Comp Dollars at time of payment.

Can I redeem my Comp Dollars for alcohol?

Yes. Comp Dollars may be redeemed at Chamonix Casino Hotel, retail shops and in-room dining.

Are there Comp Dollar restrictions?

When you use your Comp Dollars at Chamonix Casino Hotel Casino, you may use your full balance (occasional restrictions will be put in place). See Player Services for details.

Can I manage my account online?

Soon, you will be able to access your Mile High Rewards Club account 24/7 online via the player portal.

Does my Bronco Billy's Players' Card work in Chamonix?

Yes.